You’ve got questions, we’ve got answers!
Customer Care
We are adamant about offering the greatest support. The success of a firm is dependent on the caliber of its services. Our devoted online support team is ready to our valued clients around the clock to amuse them. We pledged to provide our customers with professional, individualized, and high-quality services. By employing a consultative approach, we take the time to listen and comprehend the demands and requirements of your organization in order to meet the customer satisfaction level, which is our constant goal.
Field Support
To ensure a prompt response to your inquiries, we have highly qualified, certified, and professional service engineers strategically positioned around the city. This is merely to ensure that there won’t be any delays or exceptional time wasted in locating, analyzing, and fixing the issue.
Network Monitoring System
With the help of Global Connect Synergy Proactive Network Monitoring (PNM), it’s simple to identify, treat, and fix performance problems. It offers real-time dashboards and visualizations which help us to pinpoint the issue in the optical network.
- Tracking and Reporting Support
- Call Management
- Call Tracking
- Reporting & Resolution
- Network Connectivity Support
- Email Management/ Correspondence on Behalf of the Client
- Network Connectivity Management
- 24x7x365 Support
We ensure 24/7 Corporate Help Desk support for all of our
customers. Global Connect Synergy’s Corporate Help Desk services will provide
you the freedom to focus on the core competencies of your business while
providing your customers and/or employees with timely and efficient support.